A customer asks for a discount on {service} (e.g., a full-service dog groom (e.g., at petbar in Cedar Park, TX)). Write a friendly reply that holds our price, explains what's included, and offers {alternative, e.g. smaller package or off-peak rate}. Under 90 words.
Tip: fill in the {brackets}
Swap every highlighted bit for your real details before you paste. The more specific you are, the less generic the answer.
What it does
Writes a friendly reply under 90 words that holds your service price, explains what is included and offers the alternative you specify.
When to use it
Use it when a customer asks for a discount and you want to keep your price while offering another suitable option.
Example result
Example inputs:
- service: full-service bath and brush at petbar Cedar Park
- alternative: the self-service wash station [CHECK: price]
Example output:
Hi [first name], thanks for asking! We keep our full-service price the same for everyone. It covers one-on-one care from a professional groomer in a private room, plus the bath, brush and finishing touches.
If you'd like a lower-cost option, our self-service wash has waist-high tubs and everything you need, and you do the scrubbing. Want me to save you a spot?
(66 words)
FAQ
What alternative should I supply?
Supply an option you actually offer, such as a smaller package or an off-peak rate. The reply is meant to present that option rather than reduce the original service price.
How can I keep the explanation of value accurate?
Include the actual work, materials or support covered by the service so the reply can explain what the customer is paying for.
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