Find the words for customer conversations, including the awkward ones. Draft replies and summaries, then check the details before you send or save them.
14 prompts
Write a calm, professional reply to this negative review of {business} (e.g., a plumbing company in Cedar Park, TX): {review}. Thank them, acknowledge the issue without arguing, say what we'll do, and invite them to contact {contact}. Under 80 words.
Write 3 short, varied replies to this positive review of {business} (e.g., Forest Family Dentistry, a family dentist in Round Rock, TX): {review}. Personal, mention a detail they shared, under 40 words each. No copy-paste feel.
A customer says our price for {service} (e.g., a sod installation (e.g., for a landscaping company in Georgetown, TX)) is too high. Write a friendly reply that explains the value, offers {option, e.g. smaller package/payment plan}, and doesn't sound defensive. Under 100 words.
Write an apology message to a customer whose {order/appointment} (e.g., appointment (e.g., at an auto repair shop in Cedar Park, TX)) is delayed because {reason}. Give the new timeline {date}, a small make-good {offer}, and a direct contact. Under 90 words.
Write a fast first reply to a new lead asking about {service} (e.g., pet boarding (e.g., at Liberty Hill Animal Hospital in Liberty Hill, TX)). Thank them, answer {question} briefly, ask 2 qualifying questions, and suggest a next step (call/booking link {link}).
Write a reply to a refund request for {product/service} (e.g., a grooming service (e.g., at a dog grooming shop in Cedar Park, TX)). Our policy: {policy}. Be kind and clear, explain what we can do, and keep the customer's goodwill. Under 100 words.
Write a polite reminder to {client} (e.g., a commercial client (e.g., of an HVAC company in Round Rock, TX)) that invoice #{number} for {amount} was due on {due date}. Include the payment link {link}, offer help if there's an issue, and keep it under 70 words. Friendly, not pushy.
Write a firm but respectful second follow-up to {client} (e.g., a client (e.g., of a landscaping company in Georgetown, TX)) about invoice #{number} for {amount}, now {days} days overdue. Restate the amount, give a pay-by date, mention {late fee policy}, and offer a payment plan option. Under 100 words.
Write two short replies to a job applicant {name} for the {role} at {business} (e.g., Leander Veterinary Clinic, an independent vet in Leander, TX): one inviting them to an interview (offer {times}), and one kindly saying we've chosen another candidate. Under 70 words each.
A customer asks for a discount on {service} (e.g., a full-service dog groom (e.g., at petbar in Cedar Park, TX)). Write a friendly reply that holds our price, explains what's included, and offers {alternative, e.g. smaller package or off-peak rate}. Under 90 words.
Here is a transcript of a customer call: {transcript} (e.g., a customer call to an HVAC company in Round Rock, TX). Write a summary in under 120 words: who called, what they wanted, what we agreed, any deadlines or prices mentioned, and the customer's mood. Don't add anything not in the transcript.
Using this call transcript: {transcript} (e.g., a customer call to an HVAC company in Round Rock, TX), write a follow-up email from {my name} at {business} to the customer. Thank them, confirm what we agreed, list next steps with dates, and invite questions. Only include details from the call. Under 150 words.
From this call transcript: {transcript} (e.g., a customer call to an HVAC company in Round Rock, TX), list every action item as a checklist: the task, who owns it (us or the customer), and the due date if one was mentioned. Mark anything unclear as 'confirm with customer'.
Read this call transcript: {transcript} (e.g., a customer call to an HVAC company in Round Rock, TX). Log every objection, concern and question the customer raised in a table: their words (short quote), type (price, timing, trust, other), how we answered, and whether it was resolved. End with one suggestion to handle the top objection better next time.
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