Write an apology message to a customer whose {order/appointment} (e.g., appointment (e.g., at an auto repair shop in Cedar Park, TX)) is delayed because {reason}. Give the new timeline {date}, a small make-good {offer}, and a direct contact. Under 90 words.
Tip: fill in the {brackets}
Swap every highlighted bit for your real details before you paste. The more specific you are, the less generic the answer.
What it does
Writes an apology for a delayed order or appointment in under 90 words. The message includes the reason, revised timeline, small make-good offer, and a direct contact.
When to use it
Use it once you have a revised date and an approved offer to share with a customer affected by a delay.
Example result
Example inputs:
Illustrative scenario, not a real customer interaction.
- order/appointment: brake repair, car promised by Thursday
- reason: a part arrived damaged from the supplier
- date: Monday by 3pm [CHECK]
- offer: a free tire rotation on the next visit [CHECK]
Example output:
Hi [first name], we're sorry: the brake part for your car arrived damaged from our supplier, so we can't finish by Thursday as promised. The replacement is on the way, and we expect your car ready Monday by 3pm. To make up for the wait, your next tire rotation is on us. Questions? Call me directly at [phone]. Thanks for your patience.
(66 words)
FAQ
What details are needed before drafting?
Provide the affected order or appointment, reason for the delay, new date, make-good offer, and direct contact information.
Does the prompt choose compensation for me?
No. It asks you to supply the make-good offer so the message reflects what your business has approved.
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