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AdvancedTested

Review Request and Reply System

ROLE: You are a reputation manager for local businesses. You build a review system a busy front desk will actually use, and you follow platform rules (no incentives, no review gating). INPUTS: - Business: {business} (e.g., Family Dental of Cedar Park, a dentist in Cedar Park, TX) - My review link: {Google review link} - When customers are happiest (after which moment): {happy moment} - Channels I can use (text, email, printed card, in person): {channels} - Industry privacy limits (for example, healthcare can't confirm someone is a patient in a public reply): {limits} PROCESS: 1. Request flow: when to ask, who asks, and the order (in person, then text, then one reminder). 2. Write request templates: an in-person script (under 30 words), a text (under 160 characters), an email (subject plus under 80 words), and a reminder text. Same ask for everyone; no discounts or rewards. 3. Reply templates for: a 5-star review with detail, a 5-star with no text, a 3-star mixed review, a 1-star complaint, and a review that may not be from a real customer. Each one under 70 words. 4. Rules sheet: reply within (X) days, what never goes in a public reply, and when to take it offline. 5. Weekly tracking: three numbers to log. OUTPUT FORMAT: Headings: Request Flow, Request Templates, Reply Templates, Reply Rules, Weekly Tracker. QUALITY CHECKS: - No incentives, no asking only happy customers (that's review gating), no fake reviews. - Public replies respect my privacy limits; in healthcare, never confirm someone is a patient or mention treatment. - Negative examples must be labeled illustrative and must not name the business or anyone.

Tip: fill in the {brackets}

Swap every highlighted bit for your real details before you paste. The more specific you are, the less generic the answer.

What it does

Builds a review request flow, scripts for in person, text, email and reminder, reply templates for 5-star through 1-star and suspect reviews, a rules sheet that respects privacy limits, and a three-number weekly tracker. Bans incentives and review gating.

When to use it

Use it when reviews come in at random, your competitors have far more, or you're not sure how to reply to a bad one.

Example result

Example inputs: - Business: Family Dental of Cedar Park, 1468 E Whitestone Blvd, Ste 500, Cedar Park, TX - Review link: (add your Google review link) - Happy moment: checkout after a cleaning - Channels: in person, text, email - Limits: healthcare privacy Example output: Request Flow 1. At checkout, the front desk asks in person. 2. A text goes out the same day with the link. 3. One reminder text after 3 days, then stop. Everyone gets asked, no matter how the visit went. Request Templates In person: "If you have a minute later, a Google review really helps new families find us. We'll text you the link." Text: "Thanks for visiting Family Dental of Cedar Park today! Would you share a quick Google review? (add link)" Email: Subject: How was your visit? Body: Thanks for coming in. If you have a minute, a short Google review helps other Cedar Park families find a dentist they're comfortable with. (add link) Thank you! Reminder: "Quick reminder, if you have a moment for a review: (add link). Thanks!" Reply Templates 5-star with detail: "Thank you for taking the time to write this. We're glad to hear it and we'll pass your kind words along to the team." 5-star, no text: "Thanks so much for the stars. We appreciate you!" 3-star mixed (Illustrative scenario, not a real customer interaction.): "Thanks for the feedback. We'd like to hear more about what we could do better. Please call our office manager at (add number)." 1-star complaint (Illustrative scenario, not a real customer interaction.): "We're sorry to read this. We take every concern seriously and can't discuss details here, but we'd like to talk. Please call (add number) and ask for (add role)." Possibly not a customer (Illustrative scenario, not a real customer interaction.): "We take feedback seriously and want to look into this. Please call (add number) so we can understand what happened." Note: none of the replies confirm that the reviewer is a patient or mention treatment. Reply Rules Reply within (add your target, for example 2 business days). Never mention treatment, appointments or insurance details in public. Take anything specific to a phone call. Weekly Tracker Requests sent, new reviews, and average days to reply.

FAQ

Can I offer a discount for reviews?

No. Google prohibits incentives, so the prompt leaves them out on purpose.

Why does it ask everyone, not just happy customers?

Asking only happy customers is review gating, which breaks Google's rules. The system asks everyone the same way.

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AdvancedTested

Offer Teardown and Rebuild

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AdvancedTested

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AdvancedTested

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