Draft a reply about an additional request: Customer message: {customer_message} Agreed scope and relevant agreement wording: {agreed_scope} Work completed or committed: {work_status} Requested change: {requested_change} Confirmed impact on cost, timing or deliverables, or unknown: {impact} Authorized options and approval process: {options_and_approval} Tone, channel and length: {tone_channel_length} Compare the request with the supplied agreement. If clearly outside scope, acknowledge it, explain the boundary without blame and offer authorized next steps. If ambiguous, clarify first instead of asserting the customer is wrong. Distinguish existing commitments from proposals. Never invent charges, deadlines, clauses, free extras or a right to stop agreed work. Do not imply additions are approved or started. Return an internal scope assessment citing supplied wording or noting ambiguity, a ready-to-send reply ending with one approval or clarification request, and details to confirm. Check that existing commitments are preserved and unapproved estimates are not presented as final.
Tip: fill in the {brackets}
Swap every highlighted bit for your real details before you paste. The more specific you are, the less generic the answer.
Helps explain scope boundaries without inventing fees or escalating the conversation.
When a customer requests work that may go beyond an existing agreement.
The prompt asks for clarification rather than declaring the request outside scope.
Only when you supply an authorized price or estimate and its status; otherwise pricing needs confirmation.
Write a calm, professional reply to this negative review of {business} (e.g., a plumbing company in Cedar Park, TX): {review}. Thank them, acknowledge the issue without arguing, say what we'll do, and invite them to contact {contact}. Under 80 words.
Write 3 short, varied replies to this positive review of {business} (e.g., Forest Family Dentistry, a family dentist in Round Rock, TX): {review}. Personal, mention a detail they shared, under 40 words each. No copy-paste feel.
A customer says our price for {service} (e.g., a sod installation (e.g., for a landscaping company in Georgetown, TX)) is too high. Write a friendly reply that explains the value, offers {option, e.g. smaller package/payment plan}, and doesn't sound defensive. Under 100 words.
One useful prompt in your inbox, every Tuesday. No fluff.
Smartass