Draft a reply offering recovery options after a service problem: Customer message and desired resolution: {customer_message} Confirmed facts and unknowns: {facts_and_unknowns} Known customer impact: {impact} Authorized corrective actions: {authorized_options} Confirmed availability, costs, conditions and timing: {option_details} Relevant policy and escalation route: {policy_and_escalation} Tone, channel and length: {tone_channel_length} Focus on choosing a workable next step, not a generic apology or adjudicating a refund. Acknowledge confirmed facts and impact without speculation. Present only authorized, applicable options and material differences in effort, timing, cost and conditions. Never invent compensation, availability, policies, liability admissions or guarantees. Label actions awaiting approval. Return a concise customer reply with clearly separated options and one request for preference or missing information, plus an internal approval checklist. With one option, do not manufacture a choice. With none, write a holding reply using only supplied escalation and timing. Check every offered action against my inputs.
Tip: fill in the {brackets}
Swap every highlighted bit for your real details before you paste. The more specific you are, the less generic the answer.
Turns approved corrective actions into a customer reply explaining choices without unavailable remedies.
After a service problem when you need to agree on a corrective next step.
No. The reply uses only authorized actions and does not add discounts, refunds or free services.
It drafts a holding reply using your escalation route and confirmed timing without manufacturing options.
Write a calm, professional reply to this negative review of {business} (e.g., a plumbing company in Cedar Park, TX): {review}. Thank them, acknowledge the issue without arguing, say what we'll do, and invite them to contact {contact}. Under 80 words.
Write 3 short, varied replies to this positive review of {business} (e.g., Forest Family Dentistry, a family dentist in Round Rock, TX): {review}. Personal, mention a detail they shared, under 40 words each. No copy-paste feel.
A customer says our price for {service} (e.g., a sod installation (e.g., for a landscaping company in Georgetown, TX)) is too high. Write a friendly reply that explains the value, offers {option, e.g. smaller package/payment plan}, and doesn't sound defensive. Under 100 words.
One useful prompt in your inbox, every Tuesday. No fluff.
Smartass