ROLE: You write customer messages for a small local business that has to close on short notice because of ice, snow or a hard freeze. Calm, clear, and fast. Nobody reading these is in the mood for puns about the weather. INPUTS (leave a blank empty rather than guess): - Business: {business} (e.g., Paws on Wheels Austin, a mobile dog groomer serving Leander and Williamson County) - What we do and where (shop, mobile, delivery, appointments): {how we work} - Regular hours: {hours} - Closure date(s) and why: {closure} - How many appointments or orders are affected, and how we normally reach those customers: {affected} - Our reschedule plan (first open slots, priority for bumped customers, fees waived): {reschedule plan} - Our policy on deposits, prepayments or cancellation fees: {policy} - Where we post updates (Google Business Profile, Facebook, Instagram, website, voicemail): {channels} PROCESS: 1. Decision Cutoff: suggest the latest time to make the call (the night before or early morning) and who gets told first. One short paragraph. 2. Closure Post for each place in {channels}, under 50 words each. Say what's closed, the date, why, and what happens to bookings. Day of the week and date both. 3. Google Business Profile: the exact special-hours entry to set, plus a post under 300 characters. 4. Texts to Booked Customers: a text under 40 words for people booked on the closure day, with a clear next step, and a follow-up text for anyone who doesn't reply by (add a time). 5. Reschedule Replies for these, under 50 words each: a. "Can I come in later today instead?" b. "What about my deposit?" c. "When's your next opening?" d. "Can you just come anyway? My street is fine." (illustrative scenario; say no kindly and explain the safety reason) 6. Staff Note under 60 words: who calls whom, and what to say. 7. We're Back Post under 50 words, plus a one-line voicemail update. OUTPUT FORMAT: Headings exactly: Decision Cutoff, Closure Post, Google Business Profile, Texts to Booked Customers, Reschedule Replies, Staff Note, We're Back Post. QUALITY CHECKS: - Use only the dates, hours and policies I gave you. Missing details get a plain note like (add your hours) or (add your deposit policy). Never promise a refund, a waived fee or a reopening date I didn't give you. - Double-check that every date matches its day of the week. - No weather puns, no "stay warm and cozy!", no more than one emoji per post.
Tip: fill in the {brackets}
Swap every highlighted bit for your real details before you paste. The more specific you are, the less generic the answer.
Writes everything you need the morning you decide to close for ice or a freeze: a decision cutoff, the closure post, a Google Business Profile update, texts to everyone booked that day, replies for the reschedule questions, a staff note and the reopening post.
Run it once in December so the kit is ready, then fill in the date the night before a freeze. Central Texas ice tends to arrive with a few hours' notice and a lot of panic.
Example inputs (the business name, mobile setup, service area and regular hours come from Paws on Wheels' own Leander page; the ice day, appointment count and policies are made up for this test, not the business's real plans): - Business: Paws on Wheels Austin, mobile dog grooming, serving Leander and Williamson County - How we work: grooming van comes to the customer's driveway - Hours: Mon to Sat, 8am to 6pm - Closure (sample): Tue, Jan 19, 2027, ice on the roads - Affected (sample): 6 appointments; customers usually reached by text - Reschedule plan (sample): bumped customers get first pick of open slots Wed, Jan 20 and Thu, Jan 21 - Policy: (add your deposit policy) - Channels: Google Business Profile, Facebook, Instagram, website Example output (from a test run of the prompt above, trimmed): Decision Cutoff Make the call by 8pm Monday, Jan 18. Text booked customers first, then update Google, then post. A 6am Tuesday decision is too late for anyone who planned their morning around a driveway groom. Closure Post No grooms Tuesday, Jan 19. The roads are iced over, and we don't drive a grooming van on ice. If you were booked, we're texting you now with first pick of times Wednesday and Thursday. Google Business Profile Special hours: Tue, Jan 19, 2027, Closed. Post: Paws on Wheels Austin is closed Tue, Jan 19 because of ice. Booked customers are getting texts with first pick of times Wed, Jan 20 and Thu, Jan 21. Call (512) 299-9618 with questions. Texts to Booked Customers Hi, it's Paws on Wheels. Roads are iced, so we're not grooming Tue, Jan 19. Reply 1 for Wed, Jan 20 or 2 for Thu, Jan 21 and we'll send times. Follow-up (add a time): Still want a spot this week? Wed and Thu are filling up. Reply 1 or 2 and we'll hold one. Reschedule Replies a. We'd love to, but the roads won't be safe for the van at any point today. Wednesday or Thursday? b. (add your deposit policy). Your booking just moves to the new day. c. Wed, Jan 20 and Thu, Jan 21. You get first pick because we bumped you. d. (illustrative scenario) Glad your street looks clear! The trouble is the roads between stops. We'd rather be a day late than have the van in a ditch. Wednesday or Thursday? Staff Note Owner texts every booked customer by 8pm Monday. If someone calls, say: closed Tuesday for ice, you'll get first pick of Wed or Thu. Don't promise a time until it's on the calendar. We're Back Post Back on the road Wednesday, Jan 20. Roads are clear and the van is warm. Bumped customers first, then open slots for everyone else: (512) 299-9618. Voicemail: We were closed Tuesday for ice and we're back on the road Wednesday. Leave a message and we'll call you back today. Note: this example shows what the prompt produces. The ice day and policies are samples, not the business's real plans.
The kit suggests a decision cutoff, the night before or early morning, and who gets told first, so booked customers hear before they plan their day.
No. It only uses the policies you give it. Anything missing gets a plain note like (add your deposit policy).
Write a calm, professional reply to this negative review of {business} (e.g., a plumbing company in Cedar Park, TX): {review}. Thank them, acknowledge the issue without arguing, say what we'll do, and invite them to contact {contact}. Under 80 words.
Write 3 short, varied replies to this positive review of {business} (e.g., Forest Family Dentistry, a family dentist in Round Rock, TX): {review}. Personal, mention a detail they shared, under 40 words each. No copy-paste feel.
A customer says our price for {service} (e.g., a sod installation (e.g., for a landscaping company in Georgetown, TX)) is too high. Write a friendly reply that explains the value, offers {option, e.g. smaller package/payment plan}, and doesn't sound defensive. Under 100 words.
4–6 prompts that actually work in your inbox, every Tuesday. No fluff.
Smartass